Frequently Asked Questions
Do you offer direct billing?
Yes. Our therapists can direct bill most major insurance plans. Check our “Meet The Team” page to confirm your therapist’s providers. Bring your insurance details to your appointment — we’ll bill directly when possible, or provide a receipt for reimbursement.
Do you take SGI injury claims?
Yes. Some of our therapists accept SGI (motor vehicle accident) claims. Please call the clinic directly and let us know when you book so we can match you with the right therapist. Have your claim number ready when you book.
Do you take WCB injury claims?
At this time, none of our therapists are accepting WCB clients, please refer to the MTAS website for a full list of providers near you.
What happens during my first visit?
Your therapist and you will go over your health history intake, which can be completed prior to your appointment online and should be found in your emails. Your RMT will perform an assessment and further discuss your treatment goals. Your therapist will then explain to you the treatment protocol they believe will best help you achieve your goals. They’ll go over informed consent; explaining how you’ll be professionally draped, ask about any areas you feel uncomfortable with being treated, discuss pressure, and make sure you’re comfortable before starting.
What should I wear? Do I have to undress?
Wear something comfy to make assessment and clothed techniques most effective. You will be completely covered with a sheet and professionally draped only uncovering the area being worked on. You do not need to undress, or if you prefer to stay more covered (for example, keep shorts or a top on), just tell your therapist — we can adapt our treatment.
Will I feel sore after my massage?
Mild, workout-like soreness can happen. If this occurs you will often see relief 24-48 hours following treatment. Rehydrating, engaging in light exercises or light stretches in addition to a hot bath, shower, hot tub or sauna and followed by adequate rest can help prevent soreness and enhance the benefits of your treatment.
How often should I come in?
If you’re dealing with a specific issue (ie; neck tension, headaches, jaw pain,low back pain, etc), weekly sessions at first can help you make progress. After that, a lot of people move to a maintenance routine which can be anywhere from 4-8 weeks depending on your needs and lifestyle. Your RMT will give you a recommendation.
Do you offer prenatal / pregnancy massage?
Yes. We offer prenatal massage and use a supportive pregnancy bolster so you can rest comfortably and safely. We focus on common pregnancy issues like low back, hips, feet, shoulder tension, decreasing stress and increasing relaxation. Please let us know you’re pregnant (and how far along you are) when you book.
Can I book with a male massage therapist?
Yes. We have a male RMT available. You can select him online when you book if that’s your preference. Jesse is available Wednesdays (2:00 PM – 7:00 PM) and Saturdays (10:00 AM – 2:00 PM).
What types of massage do you offer?
We offer Deep Tissue Massage, Prenatal / Pregnancy Massage, Relaxation Massage, and specialty options such as Cupping, Hot Stone, Myofascial Release, Thai Hand Reflexology, Assisted Stretch Therapy, Facial Cupping / Gua Sha, Manual Lymphatic Drainage, and Nervous System Nourishment.
Do you see minors?
Some of our therapists do treat younger clients with parent/guardian consent and involvement at intake. Availability depends on the therapist and the type of treatment needed. Please call (306) 955-7822 so we can match you.
Where are you located? Is there parking?
We’re located on 8th Street East in Saskatoon: 3521 8th St E, Suite 214. Doors are found in the middle of the building, we are on the second floor, left hallway, end of the hall. There is plenty of free parking in the lot.
Are you open evenings or weekends?
Yes. We offer evening appointments until 8pm Monday through Thursday and Saturday 10am-2pm appointments to accommodate busier schedules.
What is your cancellation policy?
Your appointment time is reserved just for you. We require 24 hours’ notice to cancel or reschedule. Less than 24 hours’ notice, or a missed appointment, may be charged a cancellation fee to the card on file.
Why is a credit card required for booking?
A credit card is required to reserve your appointment to ensure your time is held just for you. It will only be charged if a late cancellation or missed appointment occurs, in line with our cancellation policy. Our system is PCI compliant and your information is encrypted, our staff can only see the last 4 digits on your card.
How online booking works
Choose one of the options below:
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For the “Book with Kelly, Tara, or Jesse” button:
You will see all available openings from Kelly Tara, and Jesse.
You can:
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Pick a specific therapist and view their schedule, or
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Pick the type of massage (for example, Deep Tissue 60 min) and see the first available time with anyone
For the “Book with Kylie” button:
Go straight to Kylie’s schedule and book with her directly.
What happens at my first visit?
Before your first appointment, you’ll get a short online intake form through our booking system (Jane). This covers health history, areas of concern, and any injuries. When you arrive, your RMT will review it with you, ask about goals (pain, tension, stress, etc.), and may do a quick movement check. They’ll explain how you’ll be draped and check pressure so you’ll be comfortable before starting.
Do your therapists accept tips?
Yes, our therapists accept tips. It is not expected, but greatly appreciated.
Still have questions? We're happy to help!
Call us at 306-955-7822,
or email us at info@collegeparkmassagetherapy.net